Although the account is closed, payment is due for services supplied up to the last reading or services supplied. Take note of the last reading date on your account before the account is closed.

Check that you used the correct account number as a reference. Make sure your payment was made before the account was due. Remember that this type of payment will appear on your account only four (4) business days after the payment was made, to cater for the administration prcoess of cash aollocation. If your payment is still not reflected, contact your nearest Customer Care Office with proof of the electronic payment in order for the payment to be traced and allocated to your account.

NMBM banking details are as follows:

ABSA current account: 40-7953-3842

Branch code: 632005

EFT payments:

Set the Nelson Mandela Bay Municipality up as a beneficiary and use your municipal account number 600224068008 as your reference number on your payment notification.

Please note

All EFT payments must be made 4 days before the account due date to ensure the payment is allocated to the correct municipal account by due date. EFT payments less than 4 days before the account due date could be allocated to the municipal account after the due date and the account holder will be liable for late payment interest. Your new month's account will always reflect an arrear amount if the payment is allocated after the statement is processed. Please pay timeously in future.

The following ABSA account must be utilised for the payment of single accounts

Account beneficiary: Nelson Mandela Bay Metropolitan Municipality
Absa current account
Account number: 40-7953-3842
Branch code: 632005

The following ABSA account number must be used for the payment of multiple accounts and Traffic Fines:

Account beneficiary: Nelson Mandela Bay Metropolitan Municipality
Absa current account
Account number: 40-7953-3826
Branch Code: 632005

The Building Inspectorate Office is the primary source of information about your property. Ask for a copy of the history for your property. This history is typically previously approved plans with dates of all building additions done and general data about the construction. The Building Inspectorate Main Office (PE) can be reached at 0415062462.

The Customer Care and Revenue Management by-laws regulate the following issues:-

TABLE OF CONTENTS

Section

1. Definitions

2. Scope of By-laws

IMPLEMENTATION AND ENFORCEMENT OF BY-LAWS, AND DELEGATIONS

3. Municipal Manager as responsible officer

4. Delegations

APPLICATION FOR SUPPLY OF MUNICIPAL SERVICES, SERVICE AGREEMENTS, CREDIT SCREENING, DEPOSITS, BILLING, PAYMENT FOR SERVICES SUPPLIED, AND TERMINATION OF SERVICE AGREEMENTS

5. Application for supply of municipal services and service agreements

6. Credit screening

7. Deposits

8. Billing and payment

9. Termination of service agreements

ASSESSMENT RATES

10. Amount due for assessment rates

11. Claim on rental for assessment rates in arrears

12. Liability of directors and members for assessment rates

NON-PAYMENT OF MUNICIPAL ACCOUNTS

13. Arrangement for payments

14. Interest on overdue municipal accounts

15. Debt collection mechanisms

METERING EQUIPMENT AND METERING OF SERVICES

16. General provisions

17. Metering equipment and measuring of consumption

18. Resale of water or electricity

19. Assistance to the poor

MISCELLANEOUS PROVISIONS

20. Council's powers to restrict or disconnect supply of services

21. Tampering, unauthorised connections and reconnections, and improper use

22. Clearance certificate

23. Tenders and grants-in-aid

24. Power of entry and inspection

25. Relaxation, waiver and differentiation of customers

26. Power of Council to recover costs

27. Prima facie evidence

28. Authentication and service of orders, notices and other documents

29. Abandonment of bad debts, and full and final settlement of an account

30. Right of appeal

31. Offences

32. Transitional provision

33. Saving provision

• Take your ID and the correct address where you require the connection to your nearest municipal enquiries office. Take money or a chequebook along with you, as deposits and connection fees are payable.
• In terms of the relevant NMBM By-law, the institution may contract with the registered owner of a property only: therefore you must be the registered owner in order to open a service (water and/or electricity) account.
• Where the owner cannot report to the counter to sign the contract/agreement form, the owner may send a duly authorised person, together with a power of delegation letter, in order to open the account. Note that the account will be opened in the owner’s name – not in the name of the delegated representative.
• Tenants cannot open accounts in their own names.
• Request the enquiry clerk for assistance to open an account at the counter and ask about the deposit and connection fees.
• The connection form will be completed on-line, whereafter the required deposit is payable at the cashiers in the banking hall.
• The cashier will keep your connection form and forward it to the correct department for connection.
• You will receive a copy with your receipt printed on the connection form.

Notice is given that the Council, in terms of Section 30(2) of the Local Government: Municipal Structures Act No. 117 of 1998, as amended, read with Section 10G(7)(a)(ii) of the Local Government Transition Act, Second Amendment Act No. 97 of 1996, has by resolution taken by the majority of its full number, resolved to increase the existing fees and advertising costs payable in respect of the above as follows, with effect from 01 October, 2018:

No, mSCOA will not affect any payment owed by you/to you. Its aim is to standardise how all Municipalities classify their financial data, i.e. it introduces a standardised classification of a Chart of Accounts (General Ledger) across   all  Municipalities .

It is important to remember that the Municipality has to fund most projects and maintenance work in its area itself. Road maintenance, stormwater drainage systems, electricity consumed by street lighting and many other services that directly or indirectly benefit NMBM residents have to be financed. The income from rates charges finances these and other community services. 

Annual property rates are payable in full on or before the end of September each year.