You will need to go in person to the accounts department at the Customer Care Centre in your area, where you will need to pay both the overdue accounts and a reconnection fee.

Yes, you are liable for the interest.

See Section 8 of the Customer Care and Revenue Management by-laws for more detail 

R204 together with an additional deposit to the amount of R100 will be debited to your account, which is immediately payable. Total: R304.

Yes. Where a statement has not arrived timeously, the customer is required to pay for the water consumed during the preceding month. The amount due can be obtained by calling 041- 506 5555 or visiting any of the following Customer Care Offices.

If you cannot pay the amount in full, you must make an arrangement to pay the amount off over time. You must then come in person to a Customer Care Centre nearest to you to make an arrangement. The following arrangement options and down-payments are available:-

NMBM banking details are as follows:

ABSA current account: 40-7953-3842

Branch code: 632005

EFT payments:

Set the Nelson Mandela Bay Municipality up as a beneficiary and use your municipal account number 600224068008 as your reference number on your payment notification.

Please note

All EFT payments must be made 4 days before the account due date to ensure the payment is allocated to the correct municipal account by due date. EFT payments less than 4 days before the account due date could be allocated to the municipal account after the due date and the account holder will be liable for late payment interest. Your new month's account will always reflect an arrear amount if the payment is allocated after the statement is processed. Please pay timeously in future.

The following ABSA account must be utilised for the payment of single accounts

Account beneficiary: Nelson Mandela Bay Metropolitan Municipality
Absa current account
Account number: 40-7953-3842
Branch code: 632005

The following ABSA account number must be used for the payment of multiple accounts and Traffic Fines:

Account beneficiary: Nelson Mandela Bay Metropolitan Municipality
Absa current account
Account number: 40-7953-3826
Branch Code: 632005

If you do not pay your account by the due date, you will be liable for credit control action. If you use a conventional electricity meter, the supply to that property may be suspended until the arrears and penalty fee have been paid in full. If you use a prepaid electricity meter, a blocking will be placed on vending computers to prevent you from buying electricity until all arrears have been settled in full. Legal action will be instituted should these measures fail to recover the arrears

There are 9 easy ways to pay:

• Payments can be made at the following municipal Customer Care Centres and Municipal offices:-

§  At any Post Office locally and throughout South Africa.

§  EasyPay - at the following vendors/ branches:-

     Pick ‘n Pay                                      Boxer
Shoprite                                           Checkers
Usave                                              Checkout
Lewis                                               Woolworths
JD Group (Hi-Fi Corporation)            Makro
Spar (selected)                                Chevron Group

§  Traffic Department, Sidwell
At any branch of ABSA Bank (over the counter)
NMBMM Current account No. 4079533826, Branch No. 632005

§  Via Internet Banking, including auto-teller machines of all major banks.

§  By way of Stop Order

     - Instructing your employer to deduct monies from your wages/salary and to pay over to Council.

     -Instructing your bank to debit your bank account with a fixed amount on a datespecified by yourself.

§  By way of a Signed Debit Order, instructing Council to debit your bank account on the day your account bills.

§  Via IVR (Internal Council Pay-by-phone/sms facility) – a consumer needs to register for this service

Please do keep in mind that any third party payments made should be made not later than four business days prior to the due date stipulated on the account. Interest will be charged on all overdue amounts, should the payment reach your account after the due date.

The Municipality makes every effort to print accurate statements and have them posted timeously. However, outside parties are used for the actual delivery, which means that the Municipality cannot guarantee that you will receive your statement in time. If the due date is near and you have not yet received your statement, request a copy from your nearest enquiry office. If you fail to pay your account on time, you will be liable for interest and credit control action even if you have not received your account yet, as your account will have been sent in good faith. The onus is on you, the customer, to request a duplicate statement. 

You will be charged interest if you pay after the due date or you pay less than the amount required. 

If your account is 30 days in arrears, your electricity supply will be disconnected. Final notices/accounts may be delivered or posted after the final date of payment. The final notice/account will state that the client may arrange to pay the outstanding balance in terms of the NMBM Credit Control Policy. The account will also state that it constitutes a final notice and that failure to settle the account on the due date may lead to disconnection of services at any date thereafter, without further notice. The right to restrict, disconnect or terminate services due to non-payment will apply to any service rendered by the NMBM and will prevail notwithstanding the fact that payment has been made in respect of any specific service and will prevail notwithstanding the fact that the person who entered into agreement for the supply of services with the NMBM and the owner are different entities or parties, as the case may be.

Although the account is closed, payment is due for services supplied up to the last reading or services supplied. Take note of the last reading date on your account before the account is closed.

Check that you used the correct account number as a reference. Make sure your payment was made before the account was due. Remember that this type of payment will appear on your account only from four (4) business days after the payment was made. If your payment is still not reflected, contact your nearest Customer Care Office with proof of the electronic payment in order for the payment to be traced and allocated to your account.

Municipalities are expected to be self-funding, raising much of their revenue from three key sources: electricity and water supplies, and the property taxes known as rates. The money raised by the NMBM will pay not only for basic services such as roads, refuse collection, traffic control, sewers, lights and water, but also for an expanded community police force, a large HIV/AIDS programme, housing for the poor, and a refurbished bus service.

NMBM banking details are as follows:

ABSA current account: 40-7953-3842

Branch code: 632005

EFT payments:

Set the Nelson Mandela Bay Municipality up as a beneficiary and use your municipal account number 600224068008 as your reference number on your payment notification.

Please note

All EFT payments must be made 4 days before the account due date to ensure the payment is allocated to the correct municipal account by due date. EFT payments less than 4 days before the account due date could be allocated to the municipal account after the due date and the account holder will be liable for late payment interest. Your new month's account will always reflect an arrear amount if the payment is allocated after the statement is processed. Please pay timeously in future.

The following ABSA account must be utilised for the payment of single accounts

Account beneficiary: Nelson Mandela Bay Metropolitan Municipality
Absa current account
Account number: 40-7953-3842
Branch code: 632005

The following ABSA account number must be used for the payment of multiple accounts and Traffic Fines:

Account beneficiary: Nelson Mandela Bay Metropolitan Municipality
Absa current account
Account number: 40-7953-3826
Branch Code: 632005

The Building Inspectorate Office is the primary source of information about your property. Ask for a copy of the history for your property. This history is typically previously approved plans with dates of all building additions done and general data about the construction. The Building Inspectorate Main Office (PE) can be reached at 0415062462.