Business Help Desk

The Revenue Management and Customer Care Sub-directorate of Budget and Treasury Directorate have established the following sections to assist business:

·        Business Help-desk in the Customer Care Section - The purpose of this Help Desk is to provide more efficient service to all businesses within the Nelson Mandela Metro and out-of-town businesses who have accounts with NMBM. This help-desk give assistance with municipal account queries and account-related enquiries.

·        Business Collection Team in the Debtor Management Section to negotiate affordable re-payment terms for the repayment of arrears owing to NMBM.


CONTACT BUSINESS HELP-DESK

Delre Miller : Business Help Desk Consultant 

Tel: 041-506 1788

Cell: 071 470 5792

Fax: 041-506 1304

Direct fax: 086 510 9331

e-mail: dmiller@mandelametro.gov.za  / bushelpd@mandelametro.gov.za


BUSINESS COLLECTION TEAM

Ms Felicia Noah: Business Collection Team Section-head 

Tel: 041-506 1828

Fax: 041-506 7243

e-mail: fnoah@mandelametro.gov.za  

·         Re-payment arrangement terms on offer in terms of Council’s approved Debt Collection policy for Business Account holders: 

·         Where allowed, the business must convert to a pre-paid metering system (where possible) and the following arrangement may be concluded:

·         Arrears up to R50000.00: A down payment of 50%, or such variation approved by the Chief Financial Officer: Budget and Treasury, of the amount in arrears (current account excluded).

·         A maximum monthly repayment period of 12 months, with a minimum monthly instalment of R1000.00 per month or three (3) months current account whatever is the greater, plus payment of the current account.

·         Arrears exceeding R50000.00: must be referred to the delegated officer (Assistant Director: Debtor Management) for affordable repayment instalments.

·         The down-payment indicated above cannot be waivered, but can be negotiated. 


DEPOSIT POLICY FOR BUSINESSES (NON-DOMESTIC CONSUMERS)

SMALL BUSINESSES 

·         Deposit amount between R500 and R10 000.

·         50 % of the deposit required to be paid in cash and the balance in up to twelve equal interest free instalments.

·         Deposit will be reviewed every six months to be equal to two and half times the average monthly consumption.


MEDIUM BUSINESSES 

·         Deposit between R10 001 and R50 000.

·         60% of the deposit required to be paid in cash and the balance in six equal interest free instalments.

·         Deposit will be reviewed every six months to be equal to two and half times the average monthly consumption.


LARGE BUSINESSES 

·         Deposit required in excess of R50 000.

·         60% of the required deposit to be paid in cash and the balance in six equal monthly interest free instalments.

·         Deposit will be reviewed every six months to be equal to two and half times the average monthly consumption.

·         Deposits of current businesses who default will be reviewed every six months to be equal to two and half times the average monthly consumption.

Builders/Plumbers opening an account in their name during construction period - deposit will be reviewed monthly to be equal to two and half times the average monthly consumption:

SERVICES

CHARGES

Credit electricity meter

R 500,00

Water

R 500,00

Sewerage

R 200,00

Refuse

R 100,00

Total

R1 300,00

 

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